Written By 
Reviewed By Sabrina Carter
Introduction
Booking a flight, changing an itinerary, or tracking lost baggage can feel stressful. Knowing the right phone number can save time and worry. Cathay Pacific has dedicated support lines in the USA for every need. From general reservations to Asia Miles account help, this guide lists all the official contact numbers you need in 2025. Learn when to call, what details to have ready, and tips for faster service. By the end, you will have every Cathay Pacific USA support line at your fingertips.
General Reservations Support
If you want to book a flight, request a seat upgrade, or check fare rules, the general reservations line is your first stop.
- Phone: 1-800-233-2742
- Hours: 24 hours a day, seven days a week
- Service: English and Spanish
Have your travel dates, origin and destination cities, and credit card details ready when you call. Early mornings and late evenings often have shorter wait times.
Flight Changes and Cancellations
Plans change. Use this dedicated number to modify flights or cancel bookings. Agents can rebook you on the next available flight or explain refund rules.
- Phone: 1-800-233-2742 (press 2 for changes)
- Hours: 24/7
- Service: English and Spanish
Keep your booking reference and passport information nearby. If you purchased travel insurance, have that policy number on hand as well.
Lost or Delayed Baggage Claims
Nothing derails travel like missing luggage. Cathay Pacific’s baggage team tracks and reroutes bags until they reach you.
- Phone: 1-800-233-2742 (press 3 for baggage)
- Hours: 24/7
- Service: English only
When you call, note your baggage tag number, flight number, and the date you arrived. Agents will give you a claim reference and update you by phone or email.
Cargo and Freight Inquiries
Shipping cargo with Cathay Pacific Cargo is simple with the right support line. Get freight rates, track shipments, and learn customs requirements.
- Phone: 1-800-233-2742 (ask for cargo department)
- Hours: 8 am to 6 pm ET, Monday through Friday
- Service: English only
Prepare your airway bill number and shipment details so agents can quickly locate your cargo and answer questions.
Asia Miles and Loyalty Support
Asia Miles members have exclusive support for account inquiries, award redemptions, and tier status questions.
- Phone: 1-888-274-8924
- Hours: 24 hours a day, seven days a week
- Service: English and Chinese
Have your membership number ready. Agents can help with missing miles claims, partner award bookings, and account upgrades.
Group Travel and Corporate Accounts
Traveling with a group of ten or more people? Corporate travelers looking for account management can call the group travel line.
- Phone: 1-866-232-2742
- Hours: 9 am to 6 pm ET, Monday through Friday
- Service: English only
Corporate clients can set up company profiles, negotiate group rates, and manage invoices for multiple travelers under one account.
Special Assistance and Accessibility
Travelers with reduced mobility, medical needs, or special dietary requests should use this support line:
- Phone: 1-800-233-2742 (select special assistance)
- Hours: 24/7
- Service: English only
Call at least 48 hours before departure. Let agents know what help you need—wheelchair service, oxygen, or assistance boarding—and they will alert airport staff and cabin crew.
Emergencies and In-Flight Medical Help
If you face a medical issue before or during your flight, Cathay Pacific has trained staff ready to assist.
- Phone: 1-800-233-2742 (press 4 for medical emergencies)
- Hours: 24/7
- Service: English only
Crew members carry first aid kits. Agents can arrange medical transfers or direct you to the nearest hospital upon arrival.
Online and Digital Support
If you prefer digital channels, Cathay Pacific offers an easy-to-use mobile app and online chat service:
- Mobile App: Manage bookings, check in, and view flight status in real time.
- Website Chat: Click the chat icon on the Cathay Pacific website for instant help with simple queries.
These tools handle many routine tasks without waiting on hold.
Dealing with Flight Disruptions
Weather or technical issues can delay flights. Follow these steps when disruptions occur:
- Check your email and app notifications. You may get automatic rebooking offers.
- Call the reservations line to confirm changes or request alternative routes.
- Visit the airport customer desk. Agents there can issue new boarding passes immediately.
Having flexible travel insurance can ease costs when rerouting becomes necessary.
Tips for Faster Service
- Select the right menu option. Listen closely and choose the number that matches your issue.
- Call off-peak hours. Early mornings (6–8 am) and late evenings (8–10 pm) often have shorter waits.
- Keep key details ready. Booking codes, passport numbers, and flight info speed up calls.
- Use digital channels. The mobile app and chat can solve simple issues immediately.
- Have confirmation emails available. Agents may ask for reference numbers from your itinerary.
Social Media and Email Support
For non-urgent questions or feedback, Cathay Pacific responds on social media:
- Twitter: @CathayPacific
- Facebook Messenger: Cathay Pacific page
- Email: Use the feedback form on the website under “Contact Us”
Social media agents aim to reply within a few hours for simple inquiries.
Preparing for International Travel
Traveling between the USA and Asia means navigating visa rules, health checks, and customs forms. For up-to-date entry requirements and travel advisories, call:
- Phone: 1-800-233-2742 (select travel advisories)
- Hours: 24/7
- Service: English only
Agents provide guidance on required documents, vaccination rules, and quarantine policies to ensure a smooth journey.
Conclusion
Having the full list of Cathay Pacific USA contact numbers makes travel planning and problem solving easier. From bookings to baggage claims, loyalty support to medical help, each department has a dedicated line. Remember to call at off-peak times and have your travel details ready. If the phone queue is long, try the app or online chat for quick answers. With this complete 2025 support guide, you can enjoy peace of mind on every Cathay Pacific flight. Safe travels!
