Written By 
Reviewed By Briella Dream
Introduction
Planning a trip can be exciting, but sometimes questions pop up at the last minute. You might wonder how to change a flight, update your search settings, or report a missing price alert. With so many travel sites out there, it helps to know exactly how to reach the right support. Skyscanner makes finding cheap flights and hotels easy. But when you need extra help, you may look for a phone number. This guide explains all the official ways to contact Skyscanner in the USA. You will learn why there is no direct Skyscanner phone line and how to get fast answers through the right channels.
Does Skyscanner Offer a Phone Number?
Unlike many travel agencies, Skyscanner does not operate a customer service call center. Instead, it acts as a search engine that compares prices from airlines, hotels, and online travel agencies. When you book through Skyscanner, you complete your purchase on the partner site. That partner then handles your booking and any customer support requests. As a result, Skyscanner itself does not provide a phone number for general customer service.
How to Find Partner Contact Numbers
After you make a booking through Skyscanner, your confirmation email will contain the name and contact details of the company you booked with. To find their phone number:
- Open the booking confirmation email from Skyscanner.
- Look for the section labeled “Supplier Contact Details.”
- Copy the phone number listed for customer support.
This number connects you directly to the airline, hotel, or travel agency that holds your reservation. Always use that number for changes, cancellations, or refunds.
Using the Skyscanner Help Center
If you have a general question about using the site or mobile app, visit the Skyscanner Help Center:
- Go to the Skyscanner website and click the “Help” link.
- Browse articles on booking tips, search settings, and account management.
- Use search keywords like “price alerts,” “multi-city search,” or “currency settings.”
The Help Center covers the most common issues, such as setting up flight alerts, linking loyalty accounts, or troubleshooting local payment options.
Submitting Feedback or Reports
For feedback or suggestions, Skyscanner provides an online form rather than a phone line. To submit your feedback:
- Visit the Skyscanner Feedback page on the website.
- Select the type of feedback—site improvement, missing route, or technical issue.
- Fill in details such as the airline name, route, and dates.
- Enter your email address so the support team can follow up if needed.
Although you will not receive an immediate reply, the Skyscanner team reviews all submissions and may contact you by email for more information.
Partner and Business Enquiries
If you represent an airline, hotel group, or technology company and wish to partner with Skyscanner, use the dedicated business enquiry form:
- On Skyscanner’s site, navigate to the “Business” or “About Us” section.
- Click “Partnerships” or “Advertising Opportunities.”
- Complete the form with your company details and the type of partnership you seek.
The partnerships team reviews requests and replies by email, usually within a few business days.
Social Media Support Channels
Skyscanner maintains active social media profiles where you can send quick questions or feedback. While these channels are not a substitute for detailed booking support, they work well for general inquiries:
- Twitter: @Skyscanner
- Facebook: facebook.com/Skyscanner
- Instagram: @Skyscanner
When messaging on social media, include brief details about your issue (for example, “I can’t see price alerts on the app”). The social media team may direct you to the Help Center or suggest you contact your booking partner.
Mobile App Chatbot and Live Chat
Skyscanner’s mobile app offers a built-in chatbot for 24/7 assistance on basic topics. To use the chatbot:
- Open the Skyscanner app on your device.
- Tap the chat icon in the bottom corner.
- Type a short question, such as “How do I set a price alert?”
- Follow the bot’s prompts to get instant help or a link to the right article.
For deeper issues, the chatbot may provide a link to live chat on the website. Live chat connects you with a support agent who can guide you through the process step by step.
Tips for Faster Resolution
- Always have your booking reference and partner name ready.
- Check the Help Center or chatbot before submitting a form.
- Use social media for quick clarifications but expect email follow-ups for detailed issues.
- For group or business enquiries, include clear company details and desired partnership type.
These steps help you get to the right answer without unnecessary delays.
Conclusion
While Skyscanner does not offer a direct phone line in the USA, it provides many clear paths to the help you need. After booking, rely on your confirmation email for partner contact numbers. For site or app questions, explore the Help Center, chatbot, and feedback forms. Business partners can use dedicated enquiry forms, and social media offers a handy channel for brief messages. Following these guidelines will get your questions answered quickly and let you focus on enjoying your trip. With Skyscanner’s complete support toolkit at hand, you are ready to travel with confidence and ease.
FAQs on Skyscanner Contact Methods
Q1. Why does Skyscanner not have a phone number?
Skyscanner is a comparison site, not a booking agency. All bookings take place with partner airlines or agencies, so customer service is handled by them.
Q2. How do I change or cancel a booking?
Use the contact details in your booking confirmation email to reach the partner directly. They manage changes, cancellations, and refunds.
Q3. Can I email Skyscanner for support?
Skyscanner does not have a general support email. Use the feedback form on the website or the chatbot in the app for non-booking questions.
Q4. How long do feedback submissions take to process?
The Skyscanner team aims to review feedback within five business days. If more details are needed, they will reach out by email.
