Complete List of Official Hotels.com Contact Numbers in the USA

Introduction

Travel plans can be exciting, but questions or problems can arise at any time. Maybe you need to change your reservation, ask about a refund, or get help with a special request. Having the correct Hotels.com phone number saves time and stress. In this guide, you will find the complete list of official Hotels.com contact numbers in the USA. You will learn how to reach booking support, cancellation help, loyalty program assistance, corporate travel services, and more. Keep this guide close when you book your next stay.

Why Use Official Hotels.com Numbers

Incorrect or outdated phone numbers can lead to long holds and wrong transfers. By using official lines, you get:

• Faster connection to trained agents
• Accurate, up-to-date information
• Secure handling of your personal details
• Direct routing to the right support team

Always rely on the numbers listed here. They are verified and current for USA residents.

General Customer Service & Reservations

For new bookings, changes, and general questions, call the main Hotels.com support line. Agents are available around the clock to assist with hotels, vacation rentals, and package deals.

• Phone: 1-800-346-8357
• Hours: 24 hours a day, 7 days a week

When you call, have your booking confirmation number and travel dates ready. Agents can help you:

• Search and book accommodations
• Modify or cancel reservations (fees may apply)
• Add extras like breakfast or room upgrades
• Explain booking policies and service fees

Cancellation and Refund Help

Need to cancel a stay or request a refund? Use the cancellation line to speak with an agent who can guide you through the process.

• Phone: 1-800-346-8357 (select the cancellation option)
• Hours: 24/7

Before you call, note your reservation number and the name under the booking. Agents will explain refund timelines, any service fees, and how to get your credit back.

Billing and Payment Support

For issues with charges, credit card updates, or payment errors, reach the billing department.

• Phone: 1-800-492-9520 or 1-855-877-1508
• Hours: 24/7

Billing agents can assist you with:

• Updating payment methods on file
• Explaining service and tax fees
• Resolving declined or duplicate charges
• Processing refunds for eligible cancellations

Keep your invoice or transaction ID ready to speed up verification.

Loyalty Program (One Key) Assistance

Hotels.com’s loyalty program, One Key, offers rewards like free nights and member prices. For help with your membership:

• Phone: 1-800-346-8357 (select the loyalty program option)
• Hours: 24/7

Loyalty agents can help with:

• Checking your One Key cash balance
• Explaining tier benefits and member prices
• Applying rewards to new bookings
• Fixing enrollment or login issues

Corporate and Group Travel Support

If you manage business trips or plan group travel, use the corporate support line. Dedicated agents can offer special rates and flexible booking options.

• Phone: 1-800-346-8357 (ask for corporate or group travel)
• Hours: 24/7

Corporate travel services include:

• Block bookings for team stays
• Custom payment plans
• Flexible check-in and check-out times
• One point of contact for all group changes

Technical Support for App and Website

If you run into a glitch on the Hotels.com app or site, call technical support for guidance. Alternatively, use live chat in the app.

• Phone: 1-800-346-8357 (select technical support)
• Hours: 24/7

Technical agents can help you:

• Reset passwords or two-step verification
• Update your profile information
• Troubleshoot app crashes or errors
• Fix booking display issues

Special Assistance Requests

Travelers who need wheelchair access, cribs, or other special services can arrange them before arrival.

• Phone: 1-800-346-8357 (select special assistance)
• Hours: 24/7

Provide at least 48 hours’ notice. Agents coordinate with the property to ensure your request is met on arrival.

International Callers and Legal Inquiries

If you are calling from outside the USA, use the same toll-free number. International rates may apply.

For legal notices or formal complaints under Hotels.com’s terms, reach the legal department:

• Phone: 1-817-333-5170
• Email: brandfraudreport@expediagroup.com (fraud reports)

Legal agents handle:

• Written complaints and dispute resolution
• Claims under consumer protection laws
• Fraud or phishing issue reports

Email and Live Chat Options

If you prefer not to call, use these written channels:

• Email: feedback@hotels.com for general feedback
• App Chat: Tap the chat icon in the Hotels.com app for 24/7 chat support

Live chat works well for simple questions. Agents can send links, explain policies, and escalate to phone support if needed.

Emergency Assistance

For urgent travel issues such as natural disasters, health emergencies, or last-minute cancellations, use the emergency support line.

• Phone: 1-800-346-8357 (ask for emergency assistance)
• Hours: 24/7

Emergency agents can help you:

• Find alternative accommodations
• Expedite refunds or credits
• Coordinate special travel needs

Tips for Faster Support

• Prepare your reservation number and personal details before calling.
• Call during off-peak hours, such as early morning or late evening.
• State your issue clearly in one or two sentences.
• Take note of your agent’s name and any reference numbers.

Clear and concise requests help agents serve you more quickly and reduce hold times.

Conclusion

Knowing the right Hotels.com contact numbers will make your travel experience smoother. Whether you need to book a stay, cancel a reservation, fix a billing issue, or arrange special assistance, you can reach the right team at any hour. Save these numbers in your phone: 1-800-346-8357 for general and specialized help, 1-800-492-9520 and 1-855-877-1508 for billing, and 1-817-333-5170 for legal matters. With email and live chat also available, you have every option to get quick, reliable support. Keep this guide close on your next trip and travel with confidence.

Frequently Asked Questions

Q1. Can I text Hotels.com instead of calling?

Hotels.com does not offer SMS support. Use email or live chat for non-urgent issues.

Q2. Are these numbers toll-free?

Calls to the US numbers listed are toll-free. International calls may incur charges from your carrier.

Q3. How do I reach Hotels.com after hours?

All support lines run 24/7, including holidays and weekends.