Written By 
Reviewed By Alanna Sawyer
Introduction
When you need help with a flight, baggage issue, or loyalty program question, having the right phone number on hand makes all the difference. Air France offers dedicated contact lines for many services, from booking and changes to lost luggage and group travel. In this guide, you will find a full list of Air France customer contact numbers in the USA. We also share the best times to call, what details to have ready, and alternative support options. Keep this list close so you can resolve your Air France questions quickly in 2025.
Why Calling the Right Number Matters
Air France serves millions of customers every year. By calling the correct department, you avoid long hold times and transfers. Each team specializes in its service area, so you get faster, more accurate answers. Whether you need to change a reservation or report damaged baggage, a trained agent can handle your request in one call.
Air France USA Customer Contact Numbers
| Service Type | Phone Number | Hours (Local Time) |
|---|---|---|
| Reservations & Booking | 1-800-237-2747 | Daily, 24 hours |
| Flight Changes & Cancellations | 1-800-237-2747 | Daily, 24 hours |
| Lost or Damaged Baggage | 1-800-352-2747 | Mon–Fri, 8 AM–8 PM; Sat–Sun, 9 AM–5 PM |
| Flying Blue (Frequent Flyer) | 1-800-375-8723 | Mon–Fri, 8 AM–8 PM; Sat, 9 AM–5 PM |
| Group Travel | 1-800-237-2747 ext. 4567 | Mon–Fri, 8 AM–6 PM |
| Special Assistance (Disability) | 1-844-332-2747 | Daily, 24 hours |
| Cargo | 1-800-237-2747 ext. 2001 | Mon–Fri, 9 AM–5 PM |
| General Customer Service | 1-800-237-2747 | Daily, 24 hours |
1. Reservations & Booking
If you want to book a new flight or manage an existing reservation, call 1-800-237-2747 any time of day. Agents can help you find the best routes, check seat availability, and issue electronic tickets. They also handle group bookings when you need multiple seats on the same flight.
2. Flight Changes & Cancellations
Use the same number—1-800-237-2747—to change your travel dates or cancel a flight. Since this line is open around the clock, you can make urgent adjustments even on holidays. Cancellation fees and fare differences depend on your ticket type, so be ready with your booking reference.
3. Lost or Damaged Baggage
If your bags do not arrive with you, call 1-800-352-2747 as soon as you notice. Report lost, delayed, or damaged luggage to start a trace or claim process. Have your baggage tag number, boarding pass, and flight details ready. Representatives will file your report and give you a claim reference.
4. Flying Blue (Frequent Flyer Program)
Members of the Flying Blue loyalty program can call 1-800-375-8723 for points inquiries, award bookings, and account updates. If you need to redeem miles or have questions about elite status, this line connects you to the right team. Keep your membership number handy.
5. Group Travel
Planning travel for ten or more people? Dial 1-800-237-2747 and enter extension 4567 to reach the group travel desk. Agents specialize in multi-seat reservations, group discounts, and custom itineraries. Group travel service hours run Monday through Friday from 8 AM to 6 PM local time.
6. Special Assistance for Passengers with Reduced Mobility
Travelers who need wheelchair service or other mobility support can call 1-844-332-2747 any time. This 24-hour line connects you to agents trained to arrange airport assistance, onboard support, and priority boarding. Provide your booking reference and details about your needs when you call.
7. France Cargo Services
If you ship goods with Air France Cargo, dial 1-800-237-2747 and enter extension 2001. Cargo agents handle booking, tracking, and customs questions Monday through Friday between 9 AM and 5 PM.
8. General Customer Service
For questions not covered above, use the main line at 1-800-237-2747. An agent can direct you to the right department or answer general inquiries about policies, promotions, and partnerships.
Best Times to Call
Even with dedicated lines, hold times can vary. To reach an agent more quickly:
- Call early in the morning, around 8 AM local time.
- Avoid Mondays and Fridays, when booking and change requests surge.
- Midweek calls on Tuesday, Wednesday, or Thursday tend to be faster.
- Late evening or weekend mornings may have lighter call volumes for baggage or special assistance lines.
What to Prepare Before You Call
- Booking Reference: Your six-character code from the confirmation email.
- Flight Details: Dates, times, and departure/destination cities.
- Personal Information: Full name, email, and phone number on the reservation.
- Documents for Baggage Claims: Baggage tag numbers and photos of damage if applicable.
- Frequent Flyer Number: If you call about Flying Blue, have your membership ID ready.
Being prepared helps agents resolve your request more quickly.
Alternatives to Phone Support
If you prefer not to call, Air France offers these options:
- Live Chat: Accessible via the Air France website or mobile app. Agents can assist with booking and basic inquiries during extended hours.
- Email: Send a message through the website contact form; response time is usually within two business days.
- Airport Ticket Offices: In-person help at major U.S. airports where Air France operates. Ticket counters can book or change flights and handle baggage issues.
- Social Media: Tweet @AirFrance_US or message on Facebook for updates and quick replies to general questions.
Each option has its own response times and coverage windows, so choose based on your urgency.
Tips for a Smooth Call Experience
- Use Headphones: Clear sound helps you understand prompts and agent instructions.
- Note Agent Name and Case Number: Write down any reference numbers for follow-up.
- Be Polite and Patient: A friendly approach can speed up cooperation and solutions.
- Repeat Key Details: Confirm flight numbers, dates, or baggage tags before ending the call.
These simple steps make the process easier for both you and the agent.
Handling Common Issues Quickly
| Issue | Quick Action |
|---|---|
| Flight delayed or canceled | Call change desk at 1-800-237-2747 for rebooking options |
| No seat assignment available | Ask agent for updated seat map and request preferred seating |
| Ticket refund request | Provide ticket number and reason; agent will initiate refund |
| Missing loyalty miles | Call Flying Blue line with boarding pass and ticket details |
| Cargo tracking update | Use cargo extension 2001 for live tracking and delivery estimates |
Conclusion
Air France offers a complete set of customer contact numbers in the USA, each tailored to specific needs like reservations, baggage, group travel, and loyalty program support. By choosing the right phone line and calling at off-peak times, you can resolve issues faster and enjoy smoother travel. Remember to prepare your booking reference and any relevant documents before you call. If you prefer digital channels, live chat, email, and airport ticket offices are available. Keep this guide handy so you have every Air France customer contact number in the USA at your fingertips for travel in 2025.
With the right contact and a little preparation, you can spend less time waiting and more time enjoying your journey.
