Written By 
Reviewed By Laila Sunny
Introduction
When you trade on Kraken, questions can pop up at any time. Maybe you need help with account security, a deposit issue, or simply want to learn about new features. Unlike some services, Kraken does not publish a direct phone number for general support. Instead, it offers a variety of contact methods designed to get you fast and accurate help. This article lays out every way you can reach Kraken in the USA. You’ll find details on app-based calling, live chat, email addresses for different concerns, social media channels, and more. Keep this guide handy so you always know how to get the assistance you need.
App-Based Phone Support
Kraken introduced a “Call Us” option inside its mobile app. This feature connects you with a support specialist by phone, but only through the app itself. To use it:
- Open the Kraken mobile app on your iOS or Android device.
- Tap on your profile icon, then select “Support.”
- Choose “Call Us” to initiate a phone call from within the app.
Because this call is routed through the app, no public phone number is listed. The app-based call ensures you speak with a trained agent who can immediately access your account details. This is the closest equivalent to a phone number for Kraken customers in the USA.
24/7 Live Chat Support
If you prefer typing over talking, Kraken offers live chat around the clock. The live chat feature is available both on the Kraken website and in the mobile app. To start:
- On desktop: Visit kraken.com, click “Support,” then click the chat icon in the bottom right corner.
- In-app: Go to “Support” in your profile and tap “Live Chat.”
Live chat agents can guide you through troubleshooting steps, verify your identity, and escalate issues when needed. This channel is ideal for quick questions, as you can share screenshots or links directly in the chat window.
Email Contacts for Every Need
When your question does not require real-time help, Kraken provides several dedicated email addresses. Write from the email associated with your account and expect a reply within 24–72 hours.
- General inquiries: support@kraken.com
- Account security or sign-in issues: security@kraken.com
- Mobile app problems: mobile-retail@kraken.com
- Legal or compliance matters: legal@kraken.com
- Privacy and data protection: privacy@kraken.com
- Media or press requests: press@kraken.com
- Affiliate or partnership questions: affiliate@kraken.com
- Institutional and OTC desk: institutions@kraken.com
Sending your message to the correct address helps your issue land in front of the right experts. Always include your Kraken username, a clear subject line, and a brief description of your problem.
Self-Service Resources and Guided Requests
Before you reach out, Kraken strongly encourages you to check its self-service guides. The Support Center is full of step-by-step articles for common topics:
- Account verification and KYC
- Depositing or withdrawing funds
- Trading and order types
- Staking rewards
- API access and integration
If none of the guides solve your problem, use the guided support request form. The form asks you to select a topic and briefly describe your issue. Once you submit it, you’ll receive an email with follow-up steps, and you can monitor your request in your Kraken account settings.
Social Media Channels
Kraken also engages with customers on social media. These channels are best for brief questions or feedback. For account-specific issues, they will direct you back to live chat or email.
- Twitter: @krakensupport
- Telegram: t.me/krakenofficial
- Facebook: facebook.com/krakenfx
- LinkedIn: linkedin.com/company/krakenfx
When posting or messaging, avoid sharing private details. Instead, describe your issue broadly and ask for the best way to get one-on-one support.
Mailing Address and Corporate Contacts
If you need to send legal documents or written notices by mail, use Kraken’s U.S. headquarters address. This is not for routine support requests.
- Payward, Inc. (Kraken Exchange)
- 237 Kearny Street, Suite 102
- San Francisco, CA 94108
- United States
For formal complaints under U.S. consumer protection laws or for contract-related correspondence, send your documents via certified mail to this address.
Tips for Faster Support
- Have Your Details Ready: Keep your Kraken username, transaction IDs, and relevant screenshots at hand.
- Choose the Right Channel: App calling is best for urgent account issues. Live chat works well for quick questions. Email the correct address for specialized matters.
- Be Clear and Concise: State your problem in one or two sentences at the start of your message.
- Follow Up: If you do not hear back within the promised time frame, reply to the same ticket or email thread.
- Use Self-Service First: Many issues are resolved faster by following the step-by-step guides in the Support Center.
Following these steps helps Kraken’s team assist you more quickly and reduces back-and-forth.
Conclusion
Reaching Kraken’s support team in the USA is straightforward once you know the right channels. Use the in-app “Call Us” feature for phone help, live chat for quick answers, and email addresses for specialized inquiries. Check the Support Center articles first to solve routine issues on your own. Keep Kraken’s social media handles in mind for general feedback. By following the tips in this guide, you can get fast, reliable support and focus on what matters most—your trading and financial goals. Safe trading and clear support are just a few taps or clicks away on Kraken.
Frequently Asked Questions
Q1. Can I call Kraken directly from my phone?
Only through the “Call Us” feature in the Kraken mobile app. There is no public phone number.
Q2. How fast is live chat support?
Response times are usually under five minutes, but they can vary with peak demand.
Q3. Which email should I use for a missing deposit?
Use support@kraken.com and include your deposit transaction ID and blockchain network.
Q4. What if I need urgent help outside business hours?
Kraken’s live chat and app calling operate 24/7, even on weekends and holidays.
Q5. Does Kraken support text messaging or SMS?
No. Kraken does not offer SMS support.
