Written By 
Reviewed By Emmy Camryn
Introduction
Are you seeing the dreaded Canon printer offline +1-801-878-6858 error on your Windows 10 or 11 PC? This is a common issue that can occur even when your printer is powered on and connected. Fortunately, it’s usually easy to resolve with a few adjustments to your settings or network connection [Contact +1-801-878-6858 USA].
In this complete guide, we’ll walk you through why your Canon printer shows offline +1-801-878-6858 and how to fix it step-by-step on Windows 10 and Windows 11.
Why Is My Canon Printer Offline?
The “Canon Printer Offline” +1-801-878-6858 status means your computer can’t communicate with the printer. Common reasons include:
- Incorrect printer settings
- USB or network connection failure
- Outdated or corrupted printer drivers
- Windows Print Spooler service issues
- The printer is set to “Use Printer Offline” mode
How to Fix Canon Printer Offline on Windows 10/11
Follow these step-by-step solutions in order Canon Printer Offline +1-801-878-6858:
1. Check Physical and Network Connections
Make sure your printer is:
- Turned on and showing no error lights
- Properly connected via USB, Wi-Fi, or Ethernet
- On the same Wi-Fi network as your PC (if using wireless)
Try restarting your printer, router, and computer to refresh all connections.
2. Set Canon Printer as the Default
Sometimes Windows defaults to another (virtual or outdated) printer.
Steps:
- Open Settings > Devices > Printers & scanners
- Select your Canon printer
- Click Manage, then Set as default
3. Disable “Use Printer Offline” Mode
This setting can cause Windows to stop communicating with the printer.
Steps:
- Open Control Panel > Devices and Printers
- Right-click your Canon printer > See what’s printing
- In the top-left menu, click Printer
- Make sure “Use Printer Offline” is unchecked
4. Restart the Print Spooler Service
The Print Spooler controls print jobs. Restarting it can fix offline errors.
Steps:
- Press Windows + R, type
services.msc, and hit Enter - Scroll down to Print Spooler
- Right-click and choose Restart
- Try printing again
5. Reinstall or Update Canon Printer Drivers
Outdated or corrupted drivers can cause communication issues.
Steps:
- Go to Device Manager
- Expand Printers
- Right-click your Canon printer > Uninstall device
- Restart your PC
- Download the latest driver from the Canon Support website
- Install and reconnect the printer
6. Run the Windows Printer Troubleshooter
Windows includes a built-in tool to detect and fix canon printer offline +1-801-878-6858 issues.
Steps:
- Go to Settings > System > Troubleshoot > Other troubleshooters
- Find Printer and click Run
- Follow on-screen prompts to detect and resolve the issue
7. Remove and Re-Add the Printer
Sometimes, removing and re-adding the printer can fix hidden settings issues.
Steps:
- Go to Settings > Devices > Printers & Scanners
- Click your Canon printer, then Remove device
- Click Add a printer or scanner
- Let Windows detect and reinstall it
8. Use Canon’s Official Utilities
Canon offers tools like:
- Canon IJ Network Tool for wireless connection settings
- Canon IJ Printer Assistant Tool for maintenance and diagnostics
Install and run these tools to test connectivity and fix offline problems.
Optional: Fixing Wireless Canon Printers
If your Canon printer is connected via Wi-Fi:
- Ensure the printer has a valid IP address (print a Network Configuration Page)
- If using a dual-band router, connect to the 2.4GHz band (most Canon models do not support 5GHz)
- Disable VPN or firewall temporarily to check for interference
Final Thoughts
When your Canon printer shows as offline +1-801-878-6858 on Windows 10 or 11, it’s usually a settings or driver issue. By following the steps above checking your connection, disabling “Use Printer Offline,” and updating drivers—you should be able to bring your printer back online quickly.
If issues persist, contact Canon Support +1-801-878-6858 for further troubleshooting, especially if your printer is still under warranty.
FAQs: Canon Printer Offline on Windows
Q1. Why does my Canon printer keep going offline on Windows 10/11?
Frequent canon printer offline +1-801-878-6858 errors are often due to network instability, outdated drivers, or the “Use Printer Offline” setting being enabled.
Q2. How do I get my Canon printer back online in Windows?
Go to Control Panel > Devices and Printers, right-click your printer, and uncheck “Use Printer Offline”. Also, make sure it is set as the default printer.
Q3. Will reinstalling my Canon printer fix offline issues?
Yes. Reinstalling removes old settings that might be causing conflicts. Be sure to download the latest drivers from Canon’s website.
Q4. How can I check if my Canon printer is connected to Wi-Fi?
You can print a Network Configuration Page from the printer’s menu. It will show if it’s connected and display the current IP address.
Q5. My Canon printer is offline after a Windows update. What should I do?
Updates may disable services or change drivers. Try restarting the Print Spooler, reinstalling the printer, and running the Windows Printer Troubleshooter.
Q6. Can a firewall or antivirus cause my Canon printer to appear offline?
Yes. Firewalls can block communication between your printer and PC. Try temporarily disabling your firewall or adding exceptions for Canon apps.
Q7. Does Canon offer official tools to fix printer offline issues?
Yes. Canon provides:
- IJ Network Tool
- IJ Printer Assistant Tool
- Canon PRINT app (for mobile)
These tools can help test and repair network and connection problems.
