Written By According to a website that tracks network failures, a large number of T-Mobile customers across the United States experienced service disruptions on Monday night, including the inability to make or receive phone calls, send or receive text messages, or access the internet.
The wireless company states that operations are around normal levels in most areas, but that service has been disrupted in some major cities including Chicago, Los Angeles, Las Vegas, Phoenix, New York, and Seattle.
When the outage was at its worst on Monday night at 10 p.m., about 83,000 problems were reported by customers. DownDetector, an outage monitor, analyzes user-submitted data to generate service reports; it is currently at 8:00 p.m. Eastern Time. T-Mobile has been mum on the exact number of consumers who were impacted. Somewhere about 9,000 of them disappeared overnight.
DownDetector has received feedback from users who say they are from the following states: Arizona, California, Colorado, Florida, Hawaii, Kansas, Nebraska, North Carolina, Oklahoma, Texas, and Washington.
Twitter users who experienced a disruption in service reported that their phones looked to be in “SOS mode,” meaning that they could not make regular calls but could make emergency calls.
T-Mobile tweeted that the company was investigating the outages and attempting to restore service, but did not specify what was causing the problems or how long they would remain.
T-Vice Mobile’s President of Technology, Neville Ray, tweeted that the company was working “rapidly” to remedy a “3rd party fiber interruption issue” that has been “intermittently affecting certain phone, messaging, and internet services in various locations.”
T-Mobile and Verizon Wireless, two of the largest wireless carriers, both experienced brief service outages on Monday night. During the peak of the disruptions, Verizon and AT&T each received more than 1,200 incident reports.
There was an immediate lack of response from T-Mobile, AT&T, and Verizon representatives when we called.
